Success story
Paper, spreadsheets, and email gave way to a campus system with HIPAA medical records — and a real picture of every student.
Challenge
Lincoln Hall ran campus life on paper, spreadsheets, and email. Medical files, schedules, forms, and inventory lived in different hands — hard to see, harder to audit, and slow when a student needed help.
Solution
Citinet built a web campus management dashboard from the ground up: HIPAA medical records, calendar, forms, inventory, and medication tracking — one place for supervisors and clinical staff.
Results
Projected savings of more than 1,600 supervisory hours. Medical paperwork time cut roughly in half. Staff gained a 360° view of each student — with safety and compliance built into the workflow, not bolted on later.
“They didn’t tell me how to make my needs fit into their solutions; they worked from the ground up to customize a solution that was right for us.”
Noble Varughese
Lincoln Hall Boys’ Haven has served young people for generations. The mission was clear; the tools were not. Campus operations still leaned on paper charts, shared spreadsheets, and email threads that never quite matched what was happening on the floor.
Citinet did not drop a template and ask staff to adapt. We mapped how supervisors, clinicians, and administrators actually work — then built a campus dashboard around that reality. Medical records sit under HIPAA controls. Calendars, forms, inventory, and med tracking share the same student context.
The payoff is measured in hours returned and risk reduced: less time chasing paperwork, more time with students, and a system auditors and caregivers can both trust.
Case study PDF
The original Citinet customer success PDF — the archived file is not mirrored here yet; request a copy and we will send it.
Tell us what is breaking. We will tell you what we would build — and what we would not.
